FAQs
Frequently Asked Questions (FAQs)
1. What types of shoes do you sell?
At MNACollabs, we offer a variety of stylish, high-quality shoes ranging from casual sneakers to more formal options. We are constantly updating our collection to bring you the latest trends and timeless classics, so there’s something for everyone!
2. How can I place an order?
Placing an order is simple! Just browse through our collection, select the pair of shoes you’d like to purchase, choose your size, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
3. Do you offer free shipping?
Shipping costs are calculated at checkout based on your location and the shipping method you choose. We do offer occasional promotions with free shipping, so be sure to check our site or subscribe to our newsletter for updates.
4. How long will it take to receive my order?
Orders are typically processed within 2–5 business days. Once shipped, delivery takes around 5–7 business days for standard shipping. Shipping times may vary depending on your location.
5. DO YOU OFFER INTERNATIONAL SHIPPING?
yes, we ship internationally. please note that customers are responsible for any customs duties or additional fees imposed by their country.
6. Can I change or cancel my order after it’s been placed?
Unfortunately, once an order is confirmed and processed, we are unable to make any changes or cancellations. Please double-check your order before completing your purchase.
7. Do you accept returns or offer refunds?
As stated in our Return & Refund Policy, we do not accept returns or offer refunds. All sales are final. Please ensure you’re confident in your purchase before completing the order.
8. How can I track my order?
Once your order is shipped, we will send you an email with a tracking number so you can track your shipment. You can track your order on the carrier’s website.
9. What do I do if my order is damaged or defective?
If your order arrives damaged or defective, please contact us at mnacollabs0715@gmail.com as soon as possible. We’ll work with you to resolve the issue, which may involve coordinating with the shipping carrier for claims.
10. How can I contact you if I have a question?
You can reach us via email at mnacollabs0715@gmail.com for any questions or support. We’ll respond as quickly as possible to assist you.